![]() Wi-Fi connections are slower and generally have a slower response time. There are also fewer variables that can hinder the quality of connection. Wired connections transmit data quicker and with less interference. It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed, but you can also prevent app issues from occurring. Method 9: Use an Ethernet cable rather than Wi-Fi This gives you access to new apps and an improved viewing experience. The HBO Max app won’t load on outdated firmware or an incomplete firmware installation.Įnsure that you have the latest software on your devices. Sometimes updates are missing, or an installation is halted, causing problems with your playback device. Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help in preventing issues from arising over time. Method 8: Update your device software/firmware If you are using the HBO Max app as opposed to a web browser, you should update the HBO Max app if it won’t load. This action will “power-cycle” your router and provide more bandwidth, increasing your ability to play content unimpeded on the HBO Max app. Restarting your Router almost always improves your bandwidth capacity to be able to effectively play content. To reset your router simply unplug it from the wall socket for 30 seconds before plugging it back in. Resetting your router is a common fix when HBO Max won’t load. This restart allows any updates that have been downloaded in the background to successfully install and start, and it also clears the system cache.Ĭlearing the system cache and any remaining apps running in RAM can help reduce the chances of HBO Max not loading correctly. Simply unplug the devices for 60 seconds before connecting them back in to complete a power cycle. To attempt to fix when the HBO Max app won’t load, perform a power cycle on these systems.
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